Please note that James Saunders and Michael Lennon of KR8 Advisory Limited were appointed as Joint Administrators of Consumer Energy Solutions Limited on 9 January 2026, the Company has ceased trading with immediate effect. The Company is unable to complete any further work for customers. It should be noted that the Administration of the Company does not involve any other companies in the City Energy Group.
The Joint Administrators will be contacting creditors and employees directly to confirm the next steps and how claims will be processed. You do not need to do anything further at this stage.
If you are a creditor of the Company and believe that you have a retention of title claim over goods supplied to the Company, please provide details to CES@kr8.co.uk.
As Consumer Energy Solutions has entered Administration, we will be unable to carry out any remedial works or repairs, or to progress or resolve any existing complaints.
If you have had an installation completed by Consumer Energy Solutions and are experiencing any issues, please contact TrustMark. You can call them on 0333 555 1234 or please email disputes@trustmark.org.uk
TrustMark is the only Government endorsed quality scheme for home improvements. Within the Energy Company Obligation 4 (ECO4) and Great British Insulation Scheme (GBIS), TrustMark provides quality assurance and supports consumers in finding resolution when there are issues with installations.
The Department of Energy Security and Net Zero (DESNZ) has nominated TrustMark to support customers of Consumer Energy Solutions in engaging with relevant bodies who are associated with the installation in your home.
For installations delivered under ECO4 and GBIS, please contact TrustMark who will work closely with MCS, Certification Bodies, Guarantee Providers, the administrators, and other relevant parties to, where possible, find an appropriate response.
Email: disputes@trustmark.org.uk
Phone: 0333 555 1234
Address: TrustMark (2005) Limited, 10th Floor – Arena Offices, Grosvenor House, Basing View, RG21 4HG
Website: Support • TrustMark
The business, affairs and management of the Company are being managed by the Joint Administrators James Saunders and Michael Lennon, the Joint Administrators of the Company are authorised and regulated by the Insolvency Practitioners’ Association. The Joint Administrators act as agents of the Company and without personal liability.